Sommvinery Return Policy

At Sommvinery, we are dedicated to delivering a high-quality experience for our customers. We understand that occasionally, you may need to return a product. To ensure a smooth and straightforward return process, please review our return policy:

1. Return Eligibility:

· Time Frame: Returns are valid within 7 days from the date you receive your order.

· Essential Conditions: To be eligible for a return, the following conditions must be met:

o The wine bottle's label must be intact and undamaged.
o The wine bottle must be unopened and in its original condition.
o The packaging of the returned item should be in its original state.

2. Initiating a Return:

· Contact Our Team: To begin the return process, please contact our customer service team at sales@sommvinery.com during our business hours. They will guide you through the process and provide you with a return authorization number.

· Email Assistance: Alternatively, you can initiate a return by emailing us at sales@sommvinery.com . Please include your order number, contact details, and a brief explanation of the reason for the return.

3. Shipping Your Return:

· Your Responsibility: You are responsible for covering the cost of shipping the returned item(s) back to our facility.

· Safe Packaging: Please ensure that the returned item is securely packaged to prevent damage during transit.

· Trackable Shipping: We recommend using a reliable and trackable shipping service to return your items.

4. Inspection and Approval:

· Reviewing Your Return: Once we receive your returned item, our team will carefully inspect it to ensure it meets our return eligibility criteria.

· Sommvinery's Decision: Sommvinery reserves the right to reject any return request that does not comply with our return policy.

5. Refunds or Exchanges:

· Your Refund: If your return is approved, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method you used for the purchase.

· Exchanges: Exchanges are subject to product availability.

6. Final Decision:

· Our Authority: Sommvinery has the final decision in accepting or rejecting any return request. We will inform you of our decision promptly.

7. Contact Us:

· Questions or Assistance: If you have any questions or need assistance with your return, please contact us via email at sales@sommvinery.com.

We appreciate your understanding and cooperation with our return policy. It is designed to ensure the quality and authenticity of the products we offer. If you have any questions or need further clarification on any aspect of our return policy, please don't hesitate to reach out to us.